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Business 13 Online Class
Customer Service Issues
Course Description:

Course covers customer service issues such as decision-making, problem solving, handling conflict, teamwork, managing change, attitude and selfesteem in the customer service workplace.

Instructor Names:

Maida Bessler

Email the Instructor:
Voicemail:
213-763-7263
Office:
K-260
Course Management System:
Moodle
Required Meetings:

Presentation meetings will be scheduled by the instructor.

Offered:

Spring 2009, section #7964 begins 2/9/09 and ends 6/8/09

Fall 2009, section #7961 begins 8/31/09 and ends 12/18/09

Link to Virtual Classroom:

http://moodle.lattc.edu

Textbook:

Bundle Learner’s CD: Customer Service – Quick Skills, by Humphrey, ISBN: 0-324-63775-6 - Check the instructor's syllabus to confirm textbooks before purchasing them.

Dept. Web Site:
http://www.lattc.edu/dept/TBOA/TBOA.htm
Special Directions:

Go to the Moodle web site and follow the directions below to log in.

Log into the Moodle server using your Student ID number. Your login id is your student identification number (begins with 88). Your password is the exact same as what you use to log into the student information system (SIS) to add/drop classes. This was originally set to MMDD of your birth month and day. However, if you changed the SIS password, your Moodle password will no longer be the MMDD of your date of birth.

Read the current Online Student Guide for your class. This is available on the Moodle home page.

Your classroom might not open until the first day of the term. Your class will not appear under "My Courses" if the instructor has the class unavailable while working on it.

If you do not know your student identification number, you can log into the Student Information System using your social security number, but that only works if you gave the college your social security number.

Your new campus email will be uploaded to Moodle as the address where instructor correspondence will be sent. Be sure to log in and check it the first day of class. You can edit your profile after you log in and change the email address.

 

 

April 28, 2009