Instruction will focus on those skills the customer service student needs to be well prepared for a work environment characterized by demanding customers, changing economic conditions , constant change and a new level of competitiveness. This interpersonal skills approach places greater emphasis on the application of knowledge through practice, followed by feedback and reinforcement. The skills, strategies, and techniques used in this class are directed toward identifying customer needs and the satisfaction of those needs.

http://moodle.lattc.edu

Customer Service Skills for Success by Robert W. Lucas, ISBN-13:  9780073545448

Go to the Moodle web site and follow the directions below to log in.

Your login id is your student identification number (begins with 88). Your password is originally set to the four digits that represent MMDD of your birth month and day. You can change it once you log in.

Read the current Online Student Guide for your class. This is available on the Moodle home page.

If you do not know your student identification number, you can log into the Student Information System using your social security number, but that only works if you gave the college your social security number.

Your new campus email will be uploaded to Moodle as the address where instructor correspondence will be sent. Be sure to log in and check it the first day of class. You can edit your profile after you log in and change the email address.